About Homewares Australia

Author: admin   Date Posted: 26 March 2014 


Welcome to homewares Australia, Coastal Designs Decor is a long established Australian Importer/wholesaler /distributor of gifts and Australia homewares since 1995 (also trading as Akcent Decor). Additionally Since 2011, we also now sell direct to the public though our online store. We strive to supply good quality, stylish products at reasonable prices and prompt, reliable service & supply.

Coastal Designs specialises in coastal theme decorative accessories.
Our coastal theme homewares include beach themes, surfing, marine life, shells, nautical gifts, and Volkswagen memorabilia. Specialist lines include unique designs in photo frames and wall art to enable beach house decorators and coastal holiday makers to capture the relaxed feel of coastal life. We have a wide range of decorating accessories and souvenirs to expand the coastal beach theme.

We welcome your feedback or suggestions as to how we can improve. We encourage you to contact us with comments on our existing products or suggestion for additions to our range.

Retailers - Wholesale Access
Retailers please use the link Wholesale Access menu link to register.
We ask retailers to register, before placing homewares wholesale orders online. Registration as a bonified retailer or corporate buyer will give you access to our wholesale prices after you have logged-in and requires a valid ABN for approval.
Registered users (unless they susequently "Opt-Out" . ) will receive monthly news advices of items on SPECIAL and new product arrivals etc

MONTHLY SPECIALS FOR ONLINE ORDERS
Each month we rotate different items into Monthly Specials SALE, with reductions of between 10% to 50% off. Monthly Specials are also listed in a separate section in the website margin on any content page. You can only get these specials if you order here online. If you submit your order by phone or fax or via an agent, or submit later after the Sale period expires and we have taken it off Special, then your order will not include the special sale price and so you wont get the reduced price.

HOMEWARES AUSTRALIA AGENTS
Retailers Please nte that we have ceased using agents to collect sales orders. Please phone or fax your order, better still order online here to be sure you have the right item as you are looking at the product image as you order.


Change of Name to Coastal Designs Decor
Our company had been trading as both Coastal Designs, for consumer online shopping, and Akcent Decor for Wholesale sales, for some years. When we had to move our wholesale website to a new host, we found one that could run both types of sales from the same database and same domain name, so it saves us time and money and gives all customers a better online shopping performance. Also the Coastal Designs Decor name is more in tune with our product mix. (Same company, same people, same warehouse, same product style).

PRINTED CATALOGUES
We have ceased printing glossy products catalogues for our retailers due to high costs, however you can now view our products and order from this new website with an ipad or other tablet or use a smart phone with the website automatically adjusting to size.


Freight Inwards
Freight outward
Containers in - Startrack out.

FREIGHT AND DELIVERY. (We give you the Best Freight Rates)
We DONT try to make money out of the freight cost, and we DONT pump up our product prices and then offer you seemingly cheap freight. We DO however have cheap freight rates, because we are high volume freight customers for our freight contractor. Our policy is for all freight to be charged at the actual cost incurred, passing on ALL discounts to you the customer. Our freight has a flat rate per order of around $7 and then a rate per Cubic meter of space. (So dont be frightened to split an order into 2 lots if you need some promptly. It makes little difference to the freight cost).

You will see your freight cost in the checkout or on the pro-forma invoice before you are asked to pay for it.

Unless other arrangements have been specifically requested by you, orders are usually processed by the next day and are dispatched then or the following day depending on the time order is placed.

Free Freight Major Cities Offer - Retail Sales
Our current freight special is free freight for standard consumer orders exceeding $150.00 at regular retail price, and where the delivery postcode falls in any of the following city metro area rates for our shipping agents; Sydney, Canberra, Albury, Coffs Harbour, Lismore, Newcastle, Orange, Port Macquarie, Tamworth, Tuggerah, Wagga Wagga, Wollongong, Brisbane, Gold Coast, Rockhampton, Sunshine Coast, Toowoomba, Townsville, Melbourne, Bendigo, Geelong, Shepparton, Traralgon, Adelaide. Try an order, the website will calculate freight for you before checkout. You will be surprised how low.

OUT OF STOCK ITEMS & BACKORDERS.
Normally our web-site catalogue keeps track of our stock on hand and displays an item as unavailable when it is out of stock. If however your ordered item is out of stock we will advise and omit it from your order adjusting the charge. Out of stock Items need to be subsequently re-ordered by the customer. We do not cater for them as backorders unless you specifically request that on a particular order.

CURRENCY.
All amounts shown on the web-site are in Australian dollars. We do not supply goods delivered to areas outside of the Australasia Region

GOODS AND SERVICES TAX.
All goods supplied in Australia incur an Australian Goods and Services Tax (GST), currently 10%. Freight charges also incur GST. For our customers convenience our wholesale prices do not include GST until summarised on the order

RETURNS AND REFUNDS.

MONEY BACK GUARANTEE
If for any reason you are not satisfied with any or all items purchased from this web-site simply claim a refund within 30 days using our online claim system, or by faxing or emailing a Return Advice, and then dispatch return of your purchase UNDAMAGED within 30 days of despatch for a full refund.

DAMAGED GOODS
If you receive a product you believe to be damaged or faulty, simply claim a refund, using our online claim system, or otherwise in writing ( Fax, Email, or Letter listing the items ) within 30 days, and then return your purchase, within a further 7 days of despatch. Alternately to avoid return freight costs please send us a digital photo of the damaged goods by email.

When returned, or confirmed damaged by photo, we will not replace them but instead provide you with a credit note against your account or your next purchase, unless you specifically request a refund. Please document any damage to packaging which indicates goods were damaged in transit.

WRONG GOODS
If you receive a product you believe to be the wrong product, simply claim a refund, using our online claim system, or otherwise in writing ( Fax, Email, or Letter listing the items ) within 30days. and then return your purchase, within the 30 days of despatch. When returned, we will issue a credit note or if required, ship the replacement item and pay our freight costs where we are at fault.

RETURNS
After submission of a written Return Advice, return goods should be properly packaged and shipped to our warehouse at Unit 3, 339 Hillsborough Rd, Warners Bay NSW 2282. We cannot accept responsibility for any goods returned or freight incurred without submitting a written return advice within 30 days of despatch.


CREDIT CARD SECURITY
During online checkout, our homewares Australia website transfers you to our independent merchant server's payments site. So we do not see, or store, or have any acess to credit card details from your online payments made through this site. You can also choose to pay by Credit card manually wherein you can phone or Fax card details to us later.

PRIVACY POLICY.
We do not share your details with other parties. For full information about privacy see our Privacy Policy.

COPYRIGHT & USE OF GRAPHICS.
We reserve copyright on all aspects of our web site including text, product names and descriptions, graphics and product photos. We hereby grant limited use to retailer customers who may display our product photos,( BUT NOT product names and descriptions), of only those products already purchased from us, in their own promotional material including on internet sites that are their own privately registered domains.
We expressly forbid use of our copyrighted graphics, text and product imagery on any other internet sites without permission in writing from us on our letterhead. We reserve the right to refuse to supply any purchaser.

Dainty Holdings Pty Ltd ABN 92053948673 trading as Coastal Designs Decor & Akcent Decor is an Australian owned family business. For more information about home decorating accessories Australia wide contact our directors who will be pleased to answer any questions personally.